One hundred percent (100.00%) of the total booking charges will be refunded if the cancellation is made more than 60 days prior to the arrival date of the reservation. For cancellations made within 60 days prior to the arrival date, no refund will be issued.

If cancellation occurs after the allowed timeframe, a resort credit may be issued instead of a refund.
This credit will equal the amount paid and remains valid for 12 months for future bookings.
Different rules may apply for peak seasons or special promotions.

Yes. Guests must present a valid ID (passport or driver’s license) that matches the reservation name.
The resort may refuse check in if the provided identification does not match the booking.

Yes. EVA Resort is a smoke free property.
Smoking, including vaping, is not allowed in guest rooms or public indoor areas.
Designated smoking areas are available. Violations may result in fines or cleaning fees.

Guests are advised to follow resort safety guidelines and use provided safety deposit boxes for valuables.
Certain areas may be restricted for security reasons.
The resort is not responsible for loss or damage to personal items left unsecured.